Return and Refund

Where All Do We Deliver? We deliver to all and any pctal adms o4a1d the dd. Cor,,ier companies do not deirver to P.O.Box address, so we request you to provide full street address with pin code / zip code. Please note th resideral scments to USA & some other countnes will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.

To ensure that no disputes arise due to this, kindly make sure that someone is there to recerve the package when courier delivery is attempted.

No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic counthes Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis. Further, deliveries are generally made during normal working hours of courier companies and these varyfrom country to country. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner,does not make any pick-ups on those days.

• Calculating Cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

International Shipping and handling rates is based on the size of your order: the larger your order, the lower the rate.

Free shipping to any address in India.

Shipping to India

We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the complete postal address with the correct PIN code. We cannot be responsible for postal delays resulting from incomplete address listings.

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customers risk. If the schools warden does not accept your package or it is refused for any reason, Asmera will under no circumstances issue a refund or credit to the customers account, nor shall Asmera attempt re-shipment of the same order For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Please note that all the products will be shipped from India.

Transit Risk
Asmera ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In transit risk is all ours. But Asmera not resporible for kt and stolen packages or any full or partial damages to the package after being left at customers address by postal / courier agency.

Shipment and Tracking Detaik

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Couner. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to our email and the needful will be done.

Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

incorrect or Incomplete Address

ease note: some coer curanies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Asmera. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing Method

All products are first polythene packed then put in corrugated box. All orders are shipped by 1st Class Air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors.

It is advisable to email us with the item codes to get more accurate time to ship estimate.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 4-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

What If Any Delays?

Time to ship mentioned n your website against each item are indicative and approximate values only and some times due to situations Beyond our control, delay may occur. No rthnid, returrs, replacement & exchange will be entertained for this reason.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.

VAT & Custom Duties

VAT) Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis. Ready to Ship Section